1. Acceptance of Terms
By accessing our website at oppsly.co, booking a discovery call, or engaging Oppsly's virtual assistant services, you ("Client") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.
Please read these Terms carefully. They constitute a legally binding agreement between you and Oppsly. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
2. Description of Services
Oppsly provides pre-trained Filipino virtual assistant (VA) services tailored to ecommerce businesses operating on platforms including but not limited to:
- Amazon (FBA/FBM), listing optimization, PPC management, account health monitoring, inventory support
- Shopify, product uploads, order processing, customer service, store management
- Etsy, listing creation, order management, shop maintenance
- Cross-platform operations, reporting, and administrative support
Specific deliverables, scope of work, hours, and responsibilities for each engagement are outlined in a separate Service Agreement or Statement of Work ("SOW") provided at onboarding. These Terms govern the overall relationship; the SOW governs the specifics of each engagement.
3. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.
Oppsly reserves the right to refuse service to anyone at our sole discretion, particularly in cases of prior breach of these Terms, fraudulent activity, or conduct harmful to our team or other clients.
4. Account & Onboarding
Upon engagement, Oppsly will initiate an onboarding process to:
- Understand your business, goals, and current workflows
- Match you with a suitable VA or VA team
- Establish communication channels, task management tools, and reporting cadences
- Collect limited platform access credentials required to perform contracted tasks
You are responsible for the accuracy of information provided during onboarding. You agree to grant only the minimum level of platform access required for your VA's designated tasks. Oppsly will not request passwords to personal accounts, financial accounts, or systems outside the agreed scope of work.
5. Fees & Payment
5.1 Pricing
Service fees are specified in your SOW or selected pricing plan. All fees are quoted in US Dollars (USD) unless otherwise stated. Oppsly reserves the right to adjust pricing upon 30 days' written notice for ongoing engagements.
5.2 Billing Cycle
Services are billed monthly in advance unless otherwise specified. The billing cycle begins on the date of service commencement.
5.3 Late Payment
Invoices are due within 7 days of issue. Late payments may incur a 1.5% monthly interest charge. Oppsly reserves the right to suspend services for accounts overdue by more than 14 days.
5.4 Refunds
All fees are non-refundable once a billing period has commenced, except where Oppsly has materially failed to deliver contracted services. Refund requests must be submitted in writing within 15 days of the relevant billing period.
6. Client Obligations
To enable effective delivery of services, you agree to:
- Provide timely, accurate, and complete information and materials required for your VA's tasks
- Respond to VA communications within a reasonable timeframe (typically 1-2 business days)
- Ensure that tasks assigned to VAs comply with applicable laws and platform policies
- Treat all Oppsly team members with respect and professionalism
- Not direct VAs to perform tasks outside the agreed scope without prior written approval
- Maintain the security of any shared access credentials
You acknowledge that VA performance may be affected by delays in receiving materials, feedback, or approvals from your side.
7. Intellectual Property
All work product, deliverables, content, and materials created by Oppsly VAs specifically for your business ("Work Product") shall become your property upon full payment of applicable fees. Oppsly retains no claim to such Work Product once payment is received.
Oppsly retains ownership of all pre-existing tools, templates, processes, methodologies, and internal training materials used to deliver services. These are not transferred under any engagement.
You grant Oppsly a limited, non-exclusive license to use your brand assets, platform access, and business information solely for the purpose of delivering contracted services.
8. Confidentiality
Both parties agree to keep confidential all non-public information shared in connection with the engagement. Oppsly VAs are bound by confidentiality obligations and do not share client business information with third parties.
For clients requiring a formal confidentiality agreement, Oppsly offers a standalone NDA Agreement. Please contact us to request one prior to or alongside service commencement.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Oppsly's total cumulative liability to you for any claim arising out of or related to these Terms or the services shall not exceed the total fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.
Oppsly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption, even if advised of the possibility of such damages.
10. Disclaimers
Our services are provided "as is" and "as available." While we strive for excellence, Oppsly does not warrant that:
- Services will be uninterrupted or error-free
- Results from VA work will meet specific business outcomes or revenue targets
- Platform algorithms, policies, or marketplace conditions are within our control
Any performance benchmarks or case studies shared are illustrative. Individual results vary based on business, product, and market factors beyond our control.
11. Termination
By Client: You may terminate your service engagement with 14 days' written notice. No refund will be issued for the remaining portion of a prepaid billing period.
By Oppsly: We may terminate or suspend services immediately if you breach these Terms, engage in abusive or illegal conduct, fail to pay fees, or for any other reason at our sole discretion with 14 days' notice (except in cases of material breach).
Upon termination, you must return or destroy any Oppsly proprietary materials, and we will facilitate a handover of any in-progress work within a reasonable timeframe.
12. Dispute Resolution
In the event of a dispute, both parties agree to first attempt good-faith resolution through direct communication. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of a mutually agreed arbitration body.
You waive any right to participate in a class-action lawsuit or class-wide arbitration against Oppsly.
13. Governing Law
These Terms shall be governed by and construed in accordance with applicable law. Where Oppsly operates internationally, parties agree to resolve disputes in a neutral jurisdiction mutually agreed upon in writing.
14. Changes to Terms
We may update these Terms at any time. Material changes will be communicated to active clients with at least 14 days' notice via email. Continued use of our services after the effective date of updated Terms constitutes acceptance. We encourage you to review this page periodically.
15. Contact
For questions about these Terms of Service, please contact:
- Email: legal@oppsly.co
- Website: oppsly.co