1. Introduction
Welcome to Oppsly ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our virtual assistant services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
Quick Summary: We collect only what we need to deliver our services, we never sell your data, and you can request deletion of your information at any time by contacting us.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out our contact or inquiry form (name, email address, business name, message)
- Book a discovery call (name, email, calendar details)
- Engage our services (billing information, store credentials scoped for VA tasks, business preferences)
- Communicate with us via email, messaging platforms, or video calls
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general geographic location
- Browser type, operating system, and device type
- Pages visited, time spent on pages, and referring URLs
- Click and scroll behavior via analytics tools
2.3 Information from Third Parties
We may receive information from third-party platforms (e.g., Calendly, Stripe, or project management tools) when you interact with them as part of our service onboarding process.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our virtual assistant services
- Respond to your inquiries and fulfill service requests
- Process payments and send invoices
- Send service-related communications (onboarding materials, task updates, invoices)
- Send optional marketing communications (you may opt out at any time)
- Comply with legal obligations and enforce our agreements
- Monitor and analyze usage patterns to improve our website and services
- Detect, prevent, and address fraudulent or unauthorized activity
We do not use your information for automated decision-making that produces legal or similarly significant effects.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in operating our business (e.g., cloud hosting, payment processors, scheduling tools), bound by confidentiality agreements.
- VA Team Members: Assigned virtual assistants receive only the minimum data required to perform their contracted tasks on your behalf.
- Legal Requirements: If required by law, regulation, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
- With Your Consent: For any other purpose with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Active clients: For the duration of the service engagement plus 3 years for legal and billing records.
- Prospective clients (inquiry only): Up to 12 months from last contact.
- Website analytics data: Up to 26 months in aggregated, anonymized form.
When data is no longer needed, we securely delete or anonymize it.
6. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- Encrypted data transmission (TLS/SSL) across our website and client communications
- Role-based access controls limiting data access to authorized personnel only
- Secure password management policies for all team members
- Regular security reviews of our processes and tools
No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong, unique passwords and to notify us immediately if you suspect unauthorized access.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request that we limit the processing of your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on our legitimate interests.
- Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in emails.
To exercise any of these rights, email us at privacy@oppsly.co. We will respond within 30 days.
8. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. For detailed information, please see our Cookie Policy.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before sharing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:
- Email: privacy@oppsly.co
- Website: oppsly.co
We are committed to resolving any complaints or concerns about your privacy in a fair and timely manner.